Hometown Health Centers (HHC) in Schenectady, NY is a federally-qualified community health center (FQHC) that receives funding to provide quality healthcare to medically underserved areas and populations. In addition to providing primary care services to all individuals, regardless of their ability to pay, FQHCs strive to draw on the collective voice of patients and their family members when determining how to deliver care and reduce health disparities. As the recipient of the 2023-2024 Ronald Matthew Obenzinger ’61 Memorial Pre-Medical Scholarship, I have spent the last year working with the quality manager at Hometown Health to assist with the establishment of the center’s Patient and Family Advisory Committee (PFAC), whose mission is to infuse the patient and family voice into the delivery of care and to bring about change to improve the patient and family experience when navigating care. This presentation will describe the processes created to identify and clarify goals of the PFAC and to determine how PFAC members were identified and recruited to join the PFAC. Some of the key goals identified for the PFAC were: providing suggestions and guidance to define the ideal patient experience, identifying service gaps and barriers to care, and identifying opportunities for collaboration with quality and safety projects (i.e. participation in teams and/or recruitment of other PFAC advisors). Tasks involved in creating the PFAC included making calls to patients, meeting with the Chief Medical Officer to draft interview questions, and interviewing the patients. Challenges in creating and implementing the PFAC and future directions for the committee will be discussed.